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Auto Repair Shop Jargon And Why We Prefer Clear Communication

Ethylene glycol, diethylene glycol and propylene glycol-- three ingredients that when combined with water can create coolant or anti-freeze.  In our opinion, that's a whole lot of technical information and not a lot of useful information.

Here's what import car owners really need to know: does my coolant need to be topped off or changed? So, that's how we will approach servicing your car, by keeping our diagnostics and conversations about your car as straight forward and clear as possible.

Why Clear Communication Matters

Why? Because, lack of coolant in your radiator can lead to an over-heated car and, eventually, engine failure, and you need to know that. (You probably already do, but, again, we like clear around here).

If you want the really non-jargon explanation of how and why coolant matters, nobody does it better than the guys on NPRs "Car Talk."

We can't claim to be as folksy or funny as Tom and Ray Magliozzi, but we do make sure we have service technicians that know how to communicate and, most importantly, solve the problem.

When you tell us that the "light thing that's got something to do with temperature" has "gone all blinky" on your Mercedes-Benz, you don't need us to tell you about ethylene glycol. You need us to open the hood, check the coolant level and run some diagnostics to see if there's a problem.

For instance, a worn out head gasket or hair line crack in a hose, both of which are much less expensive to replace than the entire engine.

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Another reason we avoid jargon? Because we all know that slick talk can be a sign of someone who may not be all that trustworthy. You don't need to be slick and salesy if you know what you're doing, right? You just need to do it.

Every day our customers trust us with the service and repair of dozens of makes and models of import cars. They need to trust that we know what we're doing, and we don't want to sound like we're just talking the talk.

Yes, we keep up on the latest technological advances and our technicians are highly trained and skilled. But, we don't need to impress you with our vocabulary. We just need to make sure you have the information you need to make the right decision about your car's service or repair-- so that's what we do.

No jargon or baloney, just a straight up conversation about cars between two people-- you and one of our trained team members- who have the same goal in mind: find and fix the problem so you and your car can get back on the road.

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